Payments and Refund

Payments for Vincent are processed by Paddle, which acts as merchant of record. Paddle Checkout handles payment credentials, authentication, taxes, receipts, refunds, and chargebacks under the Paddle Buyer Terms. iisacc.com does not directly receive or store card numbers, payment-account passwords, or equivalent payment credentials.

A buyer may request a full refund within 14 calendar days of the transaction date. A timely request does not require proof of a defect or a reason. Submit the request through the refund or support link in the Paddle receipt or at paddle.net. iisacc.com will support a timely request, and Paddle will process it under the Paddle Refund Policy. If mandatory law or Paddle’s applicable policy gives the buyer broader rights, those broader rights apply.

Paddle normally returns an approved refund to the original payment method. When a refund is approved, the corresponding Vincent entitlement and future installer access are revoked. Processing time, payment-method handling, and any rights outside the voluntary 14-day window follow Paddle’s Refund Policy and applicable mandatory law.

After payment is confirmed, iisacc.com delivers a license to use Vincent through an order-specific access link and short-lived private installer links. Delivery does not transfer ownership, and it does not reduce the 14-day refund right stated above.

The Site does not provide purchaser accounts or a permanent order library. A purchaser should retain the Paddle receipt and current access URL. To restore a lost or expired access URL, contact the support email shown in the footer and provide the Paddle receipt or transaction ID so iisacc.com can locate the correct entitlement without exposing another purchaser’s information.